FAQs

Ordering & Payment

Q: How do I place an order?

A:

Simply browse our site, add items to your cart, and check out securely. We accept all major credit cards and PayPal.

Q: Can I change or cancel my order after placing it?

A:

Please contact us at support@aromabuy.com as soon as possible. If your order hasn’t shipped yet, we’ll do our best to make changes or cancel it.

Shipping

Q: How long will it take to get my order?

A:

Orders are processed in 1–2 business days. Standard U.S. shipping takes 3–7 business days.

Q: Do you ship internationally?

A:

Yes! International shipping rates and delivery times are calculated at checkout.

Returns & Exchanges

Q: What is your return policy?

A:

We accept returns within 14 days of delivery for unopened and unused items. Samples and discovery sets are non-returnable.

Q: How do I start a return?

A:

Email support@aromabuy.com with your order number. We’ll provide instructions for sending the item back.

Products

Q: Are your fragrances authentic?

A:

Yes — all our products are 100% authentic, sourced from trusted distributors and brands.

Q: Do you sell samples?

A:

No — we offer 1.5 ml carded sample vials for many of our most popular scents as gifts.

Other Questions

If you don’t see your question here, email us at support@aromabuy.com and we’ll be happy to help.

Email Support

Have a question? Email us anytime at support@aromabuy.com.

Our team typically responds within 24–48 hours (Monday–Friday).

Business Hours

Monday – Friday: 9 AM – 5 PM (EST)

Saturday – Sunday: Closed

Order Support

If you have an order-related question, please include your order number in the email so we can assist you faster.